Privacy policy
Privacy Policy
Last updated: August 13, 2026
FlexoraLab operates this online store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with our shopping experience (the “Services”).
FlexoraLab is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our Services, make a purchase or other transaction, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will apply.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our Services, where you live, and applicable law, we may collect or process the following categories of personal information:
- Contact information, including your name, billing address, shipping address, phone number, and email address.
- Payment and financial information, including payment method, payment confirmation, transaction details, and payment information necessary to process your purchase.
- Account information, including your username, password, preferences, and account settings when applicable.
- Transaction information, including products you view, add to your cart, purchase, return, or cancel, as well as your transaction history.
- Communications with us, including information you provide when contacting our customer support.
- Device information, including information about your device, browser, network connection, IP address, and other technical identifiers.
- Usage information, including information about how you interact with and navigate our website and Services.
Personal Information Sources
We may collect personal information:
- Directly from you when you place an order, create an account, contact us, or otherwise provide information to us.
- Automatically when you visit or use our website, including through cookies and similar technologies.
- From service providers that help us operate our business and website.
- From business partners or other third parties where permitted by applicable law.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing and Improving Our Services
We use personal information to operate our store and provide our Services, including to:
- Process payments.
- Process and fulfill orders.
- Arrange shipping and delivery.
- Process returns and refunds.
- Maintain and manage customer accounts.
- Provide customer support.
- Remember preferences.
- Improve our website and shopping experience.
- Recommend products that may be relevant to you.
Marketing and Advertising
Where permitted by applicable law, we may use personal information to send marketing or promotional communications and to display advertisements for our products on our website or other websites and platforms.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those communications.
Security and Fraud Prevention
We may use personal information to:
- Authenticate accounts.
- Provide a secure shopping and payment experience.
- Detect and prevent fraudulent, illegal, malicious, or unauthorized activity.
- Protect our customers, our website, and our business.
Communicating With You
We use personal information to communicate with you regarding your orders, account, customer service requests, returns, refunds, and other interactions with FlexoraLab.
Legal Obligations
We may use personal information where necessary to comply with applicable laws, regulations, legal proceedings, government requests, or to enforce our terms and policies.
How We Disclose Personal Information
We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.
These parties may include:
- Shopify.
- Payment processors.
- Shipping and fulfillment providers.
- IT and hosting providers.
- Customer support providers.
- Analytics providers.
- Marketing and advertising partners.
- Professional advisers and service providers.
We may also disclose information when required by law, in connection with legal proceedings, to protect our rights or those of others, or in connection with a legitimate business transaction.
We may disclose information when you specifically request or authorize us to do so.
Relationship With Shopify
Our online store is hosted and powered by Shopify.
Shopify collects and processes certain personal information relating to your access to and use of our Services in order to provide and improve its services.
Information submitted through our store may therefore be transmitted to Shopify and other service providers, including providers located outside your country of residence.
For additional information regarding Shopify's processing of personal information and the privacy rights available to you, please refer to Shopify's Consumer Privacy Policy and Privacy Portal.
Cookies and Similar Technologies
We and our service providers may use cookies and similar technologies to operate our website, remember preferences, understand how visitors use our Services, improve performance, prevent fraud, and, where permitted, provide advertising and marketing.
Depending on your location, you may have choices regarding certain cookies and advertising technologies through the privacy controls provided on our website.
Targeted Advertising and Data Sharing Choices
Depending on where you live, applicable privacy laws may give you the right to opt out of certain uses of your personal information for targeted advertising or certain types of data sharing.
Where available, you can exercise these rights through the privacy controls or data-sharing opt-out options provided on our website.
Where required by applicable law, we will also recognize applicable privacy preference signals, such as Global Privacy Control.
Third-Party Websites and Links
Our Services may contain links to websites or online platforms operated by third parties.
We are not responsible for the privacy, security, accuracy, or content of third-party websites that we do not control.
If you visit a third-party website, we encourage you to review its privacy policy and terms before providing personal information.
Children's Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from children under the age required by applicable law.
If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us using the information provided below so that we can review and, where appropriate, delete the information.
Security of Your Information
We take reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Please do not send sensitive or confidential information to us through unsecured communication channels.
Retention of Personal Information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
The appropriate retention period depends on factors such as:
- The nature of the information.
- Whether the information is required to provide our Services.
- Our contractual obligations.
- Legal and regulatory requirements.
- Fraud prevention and security requirements.
- The need to resolve disputes or enforce agreements.
Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights concerning your personal information, including:
- Right to access or know what personal information we hold about you.
- Right to correction of inaccurate personal information.
- Right to deletion of certain personal information.
- Right to portability of certain personal information.
- Right to object to or restrict certain processing, where applicable.
- Right to opt out of certain targeted advertising or data sharing, where applicable.
- Right to withdraw consent where processing is based on your consent.
These rights are not absolute and may be subject to exceptions provided by applicable law.
We may need to verify your identity before processing certain requests.
We will not discriminate against you for exercising privacy rights provided by applicable law.
To exercise a privacy right, please contact us at:
Marketing Communications
If you receive promotional emails from FlexoraLab, you may unsubscribe at any time by clicking the unsubscribe link contained in the email.
Even if you unsubscribe from marketing communications, we may still send transactional or service-related communications, including information concerning your orders, payments, returns, refunds, or account.
Complaints
If you have a concern or complaint regarding how we process your personal information, please contact us first at:
Depending on your location, you may also have the right to submit a complaint to the competent data protection authority.
International Transfers
Because we use Shopify and other service providers to operate our online store, personal information may be transferred, stored, or processed outside the country in which you reside.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
For transfers from the European Economic Area or United Kingdom, this may include recognized safeguards such as Standard Contractual Clauses or transfers to jurisdictions recognized as providing an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, technologies, or legal and regulatory requirements.
When we update this Privacy Policy, we will publish the revised version on our website and update the “Last updated” date above.
Contact
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any privacy rights available to you, please contact:
FlexoraLab
Email: contact@flexoralab.store
Address: 47 rue Vivienne
75002 Paris
France