Return and Refund Policy

Last updated: July 20, 2026

At FlexoraLab, we want you to feel confident trying The Flexora Pillow. If you are not satisfied with your purchase, you may request a return under our 90-Day Money-Back Guarantee, subject to the conditions below.

90-Day Money-Back Guarantee

You may request a return within 90 calendar days of the date your order was delivered.

To qualify:

• The product must have been purchased directly from FlexoraLab.

• You must contact us before the 90-day period expires.

• The product must be returned to the address provided by our customer support team.

• The product must not show signs of intentional damage, misuse, unauthorized alteration or damage unrelated to normal product testing.

• Proof of purchase or your FlexoraLab order number is required.

Normal use during the trial period does not automatically make the product ineligible for return.

How to Request a Return

Before sending anything back, contact us at:

contact.flexora.lab@gmail.com

Please include:

• Your full name

• Your order number

• The email address used for the order

• The reason for your return

• Photographs if the product is damaged, defective or incorrect

If your request is eligible, we will provide return instructions and the correct return address.

Do not return your order to the address printed on the original shipping package unless we specifically instruct you to do so. Unauthorized returns may not be accepted or processed.

Return Address

Approved returns must be sent to:

[INSERT YOUR OFFICIAL RETURN ADDRESS HERE]

A return authorization must be obtained before shipping the product to this address.

Return Shipping Costs

Unless the product arrived damaged, defective or incorrect, the customer is responsible for return shipping costs.

If we confirm that you received a damaged, defective or incorrect product, FlexoraLab will provide an appropriate solution, which may include a prepaid return label, replacement or refund.

Original standard shipping is free and therefore no original shipping charge will be deducted from an eligible refund.

We recommend using a trackable shipping service and retaining your shipping receipt. FlexoraLab cannot guarantee receipt of a return package that has no tracking information.

Refund Amount

Eligible returns made under the 90-Day Money-Back Guarantee receive a refund of the product’s purchase price to the original payment method.

We do not charge a restocking fee for eligible returns.

Any expedited shipping fees or other optional delivery charges selected by the customer are non-refundable, except where required by law.

Free Gifts and Digital Products

Promotional gifts included free with your order, such as a replacement pillowcase, travel pouch or digital sleep guide, do not need to be returned unless our customer support team instructs you otherwise.

Digital products cannot be returned once delivered or accessed. However, no amount will be deducted from an eligible refund when the digital product was included as a free promotional gift.

Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged, defective or different from what you ordered, contact us promptly at contact.flexora.lab@gmail.com. Include your order number and clear photographs of the product and packaging.

After reviewing the issue, we may offer a replacement, refund or another appropriate solution at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return:

• Products purchased from another retailer or marketplace

• Gift cards

• Standalone digital products that have already been delivered or accessed

• Products showing intentional damage, misuse, contamination or unauthorized alteration

• Products returned without prior authorization

• Returns requested after the 90-day period has expired

These exclusions do not limit any rights that cannot legally be excluded.

Refund Processing

Once your return is received, we will inspect it and notify you whether the refund has been approved.

Approved refunds are issued to the original payment method, generally within 10 business days after approval.

Your bank or card provider may require additional time to post the refund to your account. If more than 15 business days have passed since we approved your refund, contact us at contact.flexora.lab@gmail.com.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, please request a return for the eligible item and place a new order separately.

Order Cancellations and Changes

If you need to cancel your order or change your shipping address, contact us as soon as possible.

We will try to accommodate your request, but we cannot guarantee changes or cancellations after an order has entered processing or has shipped.

Contact Us

For questions about a return or refund, contact:

FlexoraLab Customer Support
Email: contact.flexora.lab@gmail.com