Terms of sale
Terms & Conditions of Sale
Last Updated: August 13, 2026
1. Business Information
These Terms & Conditions of Sale govern purchases made through the FlexoraLab online store.
Trade Name: FlexoraLab
Legal Owner: Rayane THOMAS
Business Type: Sole Proprietorship (France)
Business Address:
47 rue Vivienne 75002 Paris
France
Customer Support Email:
contact@flexoralab.store
Website:
www.flexoralab.store
FlexoraLab is an independently operated online retail business.
2. Products
FlexoraLab offers ergonomic sleep products designed to provide comfort and ergonomic neck support.
Our products are consumer comfort products.
FlexoraLab products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Information provided on our website regarding our products is for general informational purposes and should not be considered medical advice.
Customers should consult a qualified healthcare professional regarding any medical condition or prescribed treatment.
Product descriptions, images, dimensions, specifications, and other information are provided as accurately as reasonably possible.
Minor variations in color, packaging, dimensions, or appearance may occur.
3. Prices
Prices displayed on our website are shown in United States Dollars (USD) unless otherwise indicated.
Applicable taxes, duties, shipping charges, or other charges, where applicable, will be displayed during checkout before payment is completed.
We reserve the right to change prices when necessary.
Price changes do not affect orders that have already been accepted, except in cases of obvious pricing errors or where otherwise permitted by applicable law.
4. Orders
Customers are responsible for providing accurate and complete information when placing an order.
After an order is placed, an order confirmation will normally be sent to the email address provided during checkout.
Receipt of an order confirmation does not prevent FlexoraLab from canceling an order in cases involving:
- Suspected fraud.
- Unauthorized transactions.
- Obvious pricing or technical errors.
- Product unavailability.
- Incorrect or incomplete order information.
- Other legitimate circumstances permitted by applicable law.
If FlexoraLab cancels a paid order, the applicable amount will be refunded to the original payment method.
5. Payment
Payments are processed securely through Shopify and authorized payment providers available during checkout.
FlexoraLab does not directly store complete payment card information.
Available payment methods are displayed at checkout.
6. Shipping & Delivery
At this time, FlexoraLab ships to customers within the United States.
Standard shipping is offered free of charge on eligible orders within the United States.
Orders are generally processed within 1–3 business days after payment confirmation.
After processing, estimated transit time is generally 7–10 business days.
The estimated total delivery timeframe is therefore generally:
8–13 business days from the date the order is placed.
Delivery times are estimates and are not guaranteed delivery dates.
Delivery may occasionally be affected by carrier delays, customs procedures, severe weather, peak periods, supply chain disruptions, incorrect shipping information, or other circumstances outside our reasonable control.
For complete delivery information, please refer to our Shipping Policy.
7. Returns
Eligible purchases are covered by our 90-Day Money-Back Guarantee, subject to the conditions described in our Return and Refund Policy.
A return request must be submitted within 90 calendar days from the date the order was delivered.
Customers must contact FlexoraLab before returning a product.
Once a return request has been reviewed and approved, our customer support team will provide the appropriate return instructions and return address.
Products should not be returned to our business address unless FlexoraLab Customer Support specifically instructs the customer to do so.
For complete return eligibility requirements and procedures, please refer to our Return and Refund Policy.
8. Refunds
Eligible refunds are issued to the original payment method after the returned product has been received, inspected, and approved.
Approved refunds are generally issued within 10 business days after approval.
Banks and payment providers may require additional time to post a refund to the customer's account.
FlexoraLab does not charge a restocking fee for eligible returns under our 90-Day Money-Back Guarantee.
Additional conditions are provided in our Return and Refund Policy.
9. Order Changes and Cancellations
If you need to cancel an order or change your shipping information, please contact us as soon as possible at:
We will make reasonable efforts to accommodate your request.
However, we cannot guarantee that an order can be changed or canceled once it has entered processing or has been shipped.
10. Product Warranty and Consumer Rights
Customers benefit from any mandatory legal warranties and consumer protection rights applicable to their purchase.
Any additional commercial warranty offered by FlexoraLab will be clearly described on the applicable product page or elsewhere on our website.
Nothing in these Terms & Conditions of Sale limits any consumer right that cannot legally be excluded or waived.
11. Product Use and Medical Disclaimer
FlexoraLab products are designed for comfort and ergonomic support only.
They are not medical devices and are not intended to diagnose, treat, cure, or prevent sleep apnea or any other disease or medical condition.
FlexoraLab products are not substitutes for professional medical advice, diagnosis, treatment, prescribed medication, or prescribed medical devices.
Customers should not stop, reduce, replace, or modify prescribed medical treatment or medical devices based on the use of a FlexoraLab product.
For medical concerns, please consult a qualified healthcare professional.
12. Limitation of Liability
To the maximum extent permitted by applicable law, FlexoraLab will not be liable for indirect, incidental, special, or consequential damages arising from misuse of its products or circumstances outside its reasonable control.
Nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by applicable law.
13. Personal Information
Personal information collected in connection with purchases and customer interactions is processed in accordance with our Privacy Policy and applicable data protection laws.
For questions concerning personal information, customers may contact:
14. Governing Law and Consumer Rights
These Terms & Conditions of Sale are governed by the laws applicable to the registered business, subject to mandatory consumer protection laws that may apply based on the customer's place of residence.
Nothing in these Terms is intended to deprive customers of mandatory consumer rights available under applicable law.
15. Changes to These Terms
We may update these Terms & Conditions of Sale when necessary to reflect changes to our business, Services, policies, or applicable legal requirements.
The current version will be published on our website together with its latest revision date.
16. Contact
For questions regarding an order, product, payment, shipping, return, or refund, please contact:
FlexoraLab Customer Support
Email: contact@flexoralab.store
FlexoraLab
Operated by Rayane THOMAS
47 rue Vivienne 75002 Paris
France