TERMS OF SERVICE

Last updated: August 13, 2026

1. Overview

Welcome to FlexoraLab.

These Terms of Service (“Terms”) govern your access to and use of the FlexoraLab website, products, and services.

By accessing our website or purchasing from us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use this website.

FlexoraLab operates this online store through Shopify, which provides the e-commerce platform that enables us to offer our products and services.

Throughout these Terms, the words “FlexoraLab,” “we,” “us,” and “our” refer to FlexoraLab.

2. Business Information

Business Name: FlexoraLab
Business Type: Sole Proprietorship (France)
Registered Address: 47 rue Vivienne 75002 Paris
France
Email: contact@flexoralab.store
Website: www.flexoralab.store

FlexoraLab is an independently operated online retail business.

3. Eligibility

By using this website, you confirm that you are at least the age of majority in your jurisdiction or that you have obtained permission from a parent or legal guardian where required.

4. Products and Intended Use

FlexoraLab offers ergonomic sleep products designed to provide comfort and ergonomic neck support.

Our products are consumer comfort products.

FlexoraLab products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Information provided on this website is not medical advice.

If you have a medical condition or concerns regarding your health, sleep, or an existing treatment, please consult a qualified healthcare professional.

Do not discontinue or modify any prescribed medical treatment based on information provided on this website or through the use of a FlexoraLab product.

5. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, availability, and prices displayed on our website are accurate and up to date.

Minor variations in color, packaging, dimensions, or appearance may occur.

We reserve the right to correct errors or update product information when necessary.

6. Orders

By placing an order with FlexoraLab, you confirm that the information you provide is accurate and complete.

After placing an order, you may receive an order confirmation by email.

We reserve the right to refuse, cancel, or limit an order in cases involving suspected fraud, unauthorized transactions, obvious pricing errors, product unavailability, or other legitimate reasons.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

7. Pricing

Prices displayed on our website are shown in United States Dollars (USD) unless otherwise indicated.

Applicable taxes, duties, or other charges will be displayed or applied where required.

Prices may change from time to time. Any price change will not affect an order that has already been accepted, except where required by law or in the case of an obvious pricing error.

8. Payments

Payments are processed securely through Shopify and authorized payment providers available through our checkout.

FlexoraLab does not directly store complete payment card information.

Available payment methods are displayed during checkout.

9. Shipping and Delivery

Orders generally require 1–3 business days for processing before shipment.

Once shipped, estimated transit time is generally 7–10 business days.

The estimated total delivery timeframe is therefore generally 8–13 business days from the date the order is placed.

These timeframes are estimates and are not guaranteed delivery dates.

Delivery may occasionally be affected by carrier delays, customs procedures, weather conditions, peak periods, incorrect delivery information, or other circumstances outside our reasonable control.

For complete shipping information, please refer to our Shipping Policy.

10. Returns and Refunds

Eligible purchases are covered by our 90-Day Money-Back Guarantee, subject to the conditions described in our Return and Refund Policy.

Customers must contact FlexoraLab before returning a product in order to receive return instructions and the appropriate return address.

Please refer to our Return and Refund Policy for complete information regarding eligibility, return shipping, refunds, and processing times.

11. Intellectual Property

Unless otherwise stated, the content created for the FlexoraLab website, including our branding, original text, graphics, photographs, videos, and other materials, is owned by or licensed to FlexoraLab and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected FlexoraLab content without authorization, except where permitted by applicable law.

Third-party trademarks, logos, or other intellectual property remain the property of their respective owners.

12. Acceptable Use

You agree not to use our website or Services to:

• Violate applicable laws or regulations.
• Engage in fraudulent or unlawful activity.
• Interfere with the operation or security of the website.
• Attempt unauthorized access to systems or accounts.
• Introduce malicious software or harmful code.
• Misuse our Services or another person's information or rights.

13. Limitation of Liability

To the maximum extent permitted by applicable law, FlexoraLab will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms limits mandatory consumer rights available to you under applicable law.

14. Health and Medical Disclaimer

Information presented on the FlexoraLab website is provided for general informational purposes and should not be considered medical advice.

FlexoraLab products are designed for comfort and ergonomic support only.

They are not medical devices and are not intended to diagnose, treat, cure, or prevent sleep apnea or any other disease or medical condition.

FlexoraLab products should not be considered a substitute for medical advice, diagnosis, treatment, prescribed medication, or prescribed medical devices.

If you have questions or concerns about your health, sleep, sleep apnea, CPAP therapy, or another medical treatment, please consult a qualified healthcare professional.

Do not stop, reduce, replace, or modify a prescribed treatment or medical device based on the use of a FlexoraLab product.

15. Privacy

Your use of our website and Services is also governed by our Privacy Policy.

Please review our Privacy Policy for information regarding how personal information is collected, used, and protected.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices, or applicable legal requirements.

The updated Terms will be published on this page and the “Last updated” date will be revised accordingly.

17. Governing Law and Consumer Rights

These Terms are governed by the laws applicable to the registered business, subject to any mandatory consumer protection laws that may apply based on the customer's place of residence.

Nothing in these Terms is intended to deprive consumers of rights that cannot legally be waived or excluded.

18. Contact

For questions regarding these Terms, orders, products, or our Services, please contact:

FlexoraLab
47 rue Vivienne 75002 Paris
France

Email: contact@flexoralab.store