Shipping policy
Shipping Policy
Last updated: July 20, 2026
Thank you for shopping with FlexoraLab. We are committed to delivering your order safely and keeping you informed throughout the shipping process.
Shipping Destinations
We currently ship to addresses within the United States.
We do not currently offer international shipping, but we hope to expand our delivery area in the future.
Free US Shipping
Standard shipping is free on all eligible orders delivered within the United States. Any applicable shipping charges will always be displayed before you complete your purchase.
Order Processing and Delivery
Orders are generally delivered within 7–10 business days after the order is confirmed. This estimate includes order processing and transit time.
Business days are Monday through Friday and exclude weekends and public holidays.
Delivery times are estimates and may be affected by circumstances outside our control, including carrier delays, severe weather, high seasonal demand, supply interruptions or an incorrect delivery address.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking information when tracking is available.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
Shipping Carriers
Orders may be delivered by USPS, UPS, DHL or another qualified shipping partner, depending on the destination and availability.
We cannot guarantee that a particular carrier will be used for an individual order.
Shipping Delays
If we learn that we cannot ship your order within the timeframe communicated at checkout, we will contact you with updated information.
Where required, you will be given the choice to accept the revised shipping date or cancel the unshipped order for a full refund.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact us as soon as possible. We will try to update the address before the order is processed, but we cannot guarantee that changes will be possible after an order has entered fulfillment.
Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility where permitted by applicable law.
Packages Marked as Delivered
If tracking indicates that your package was delivered but you cannot locate it:
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Check around the delivery location and with other members of your household.
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Check with neighbors, your building manager or reception desk.
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Contact the shipping carrier using your tracking number.
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Contact FlexoraLab if you still need assistance.
Please report delivery problems promptly so that we can review the available tracking information and help determine the next steps.
Lost or Damaged Packages
If your order arrives damaged, or if you believe it has been lost in transit, contact us promptly with:
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Your order number
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A description of the issue
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Photographs of the product and packaging, if the order arrived damaged
We will review the matter and provide an appropriate solution in accordance with our refund and return policies and applicable law.
Multiple Shipments
Items in the same order may occasionally be shipped separately. If this happens, you may receive more than one package or tracking number. You will not be charged additional shipping fees because an order is divided into multiple shipments.
Contact Us
If you have questions about your shipment, contact us at:
Email: contact.flexora.lab@gmail.com
Please include your order number so that we can assist you more quickly.