Shipping policy
Shipping Policy
Last Updated: August 13, 2026
Thank you for choosing FlexoraLab.
We are committed to providing clear and transparent shipping information and keeping you informed throughout the delivery of your order.
Shipping Destinations
At this time, FlexoraLab ships exclusively within the United States.
We currently do not offer international shipping.
Free Standard Shipping
We offer FREE Standard Shipping on all eligible orders delivered within the United States.
Any additional shipping options or charges, if available, will be clearly displayed at checkout before payment is completed.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding weekends and public holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email.
Estimated Delivery Time
After your order has been processed, estimated transit time is generally 7–10 business days.
Including order processing time, the estimated total delivery timeframe is generally:
8–13 business days from the date your order is placed.
Delivery times are estimates and are not guaranteed delivery dates.
Delivery may occasionally be affected by circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather conditions
- High seasonal demand
- Customs procedures
- Supply chain disruptions
- Incorrect or incomplete shipping information provided by the customer
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information when tracking is available.
Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become active.
Shipping Carriers
Orders may be delivered by USPS, UPS, DHL, or another qualified shipping partner, depending on the destination and fulfillment requirements.
We cannot guarantee that a specific carrier will be used for every order.
Shipping Delays
While we make reasonable efforts to ensure orders arrive within the estimated delivery timeframe, occasional delays may occur.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to inform you.
Where required by applicable law, customers may be entitled to cancel an order affected by a significant delay and receive an applicable refund.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing an accurate and complete shipping address during checkout.
If you notice an error after placing your order, please contact us as soon as possible at:
We will make reasonable efforts to update your shipping information before dispatch. However, we cannot guarantee that an address can be changed once an order has entered fulfillment or has been shipped.
Additional shipping costs resulting from incorrect or incomplete information provided by the customer may be the customer's responsibility where permitted by applicable law.
Packages Marked as Delivered
If tracking information indicates that your package has been delivered but you cannot locate it, please:
- Check around the delivery location.
- Ask household members or neighbors.
- Contact your building manager or reception desk, if applicable.
- Contact the shipping carrier using your tracking number.
- Contact FlexoraLab if you still require assistance.
We will make reasonable efforts to help investigate the shipment.
Lost or Damaged Shipments
If your package arrives damaged or appears to have been lost during transit, please contact us as soon as possible at:
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging if the shipment arrived damaged.
Our customer support team will review the situation and provide an appropriate solution in accordance with our Return and Refund Policy and applicable consumer protection laws.
Multiple Shipments
For operational or fulfillment reasons, items included in the same order may occasionally be shipped separately.
If this occurs, you may receive more than one tracking number.
You will not be charged additional shipping fees because an order is divided into multiple shipments.
Returns
Please do not return products to the address shown on the original shipping package unless instructed to do so by FlexoraLab Customer Support.
Before returning a product, please contact us at contact@flexoralab.store to obtain return authorization, instructions, and the appropriate return address.
For complete information regarding returns and refunds, please refer to our Return and Refund Policy.
Contact Us
For questions regarding shipping, tracking, or delivery, please contact:
FlexoraLab Customer Support
Email: contact@flexoralab.store
FlexoraLab
47 rue Vivienne 75002 Paris
France
Please include your order number whenever possible so that we can assist you efficiently.